Target Audience
Any person working as a Secretary, Personal Assistant or Receptionist. Programme Standards
- Maximum 6 attendees - 30 days of one to one support - Handouts - Programme director/s with at least a Masters Degree in the subject - Convenient morning timings or in-house at any time for a minimum of two bookings - Can be configured to address a number of professions and industry sectors Price
EUR248 ex VAT per participant. |
Secretary, PA and Receptionist Workshop
By focusing on these key topics, participants in the workshop can develop the skills and knowledge necessary to excel in their roles as secretaries, personal assistants, and receptionists, contributing to the smooth operation and success of their organizations. Topics Covered
1. Effective Communication Skills: - Verbal and written communication techniques for conveying information clearly and professionally. - Active listening skills to understand and respond to inquiries, requests, and instructions effectively. - Telephone etiquette, including proper greeting, handling calls, taking messages, and transferring calls appropriately. - Email etiquette, including formatting, tone, and timely responses to ensure clear and concise communication. 2. Time Management and Organisation: - Prioritization techniques to manage multiple tasks and deadlines efficiently. - Calendar management, including scheduling appointments, meetings, and travel arrangements. - Organization strategies for maintaining filing systems, managing documents, and keeping workspaces tidy and functional. - Delegation skills to effectively distribute tasks and responsibilities to optimize productivity. 3. Administrative Support and Office Management: - Administrative tasks, such as drafting correspondence, preparing reports, and updating spreadsheets or databases. - Knowledge of office equipment and software, including word processing, spreadsheet, and presentation tools. - Record keeping and data management, including handling confidential information with discretion and maintaining data security protocols. - Understanding of office protocols and procedures, including mail handling, office supplies management, and visitor management. 4. Customer Service and Professionalism: - Customer service principles for providing a positive and welcoming experience to visitors, clients, and colleagues. - Conflict resolution skills to handle difficult situations or challenging interactions professionally and diplomatically. - Representing the organization professionally through appearance, demeanor, and attitude. - Building and maintaining positive relationships with internal and external stakeholders through effective communication and responsiveness. |