Target Audience

Directors, Project and Operations Managers, Entrepreneurs and Admin Managers.
Programme Standards

- Maximum 6 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR248 ex VAT per participant.
Quality Systems Workshop
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By covering these key topics, participants can gain a comprehensive understanding of quality systems and their application in both operations and project management contexts. They will be equipped with the knowledge and tools needed to ensure quality outcomes, drive continuous improvement, and enhance overall organisational performance.
Topics Covered
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​1.  Quality Management Principles: 
   - Overview of quality management principles, including those outlined in ISO 9001 and other quality management standards.
   - Understanding the importance of quality in operations and project management.
   - Introduction to quality management systems (QMS) and their role in ensuring consistent product and service quality.
   - Implementation of quality policies, procedures, and standards to meet customer expectations and regulatory requirements.

2.  Quality Planning and Assurance:
   - Developing a quality plan for projects and operations, including quality objectives, criteria, and processes.
   - Techniques for identifying and analyzing quality requirements and specifications.
   - Quality assurance strategies to prevent defects and errors throughout the project lifecycle, such as inspections, audits, and quality control checks.
   - Documentation and record-keeping requirements for quality assurance activities.

3.  Continuous Improvement and Quality Control: 
   - Introduction to continuous improvement methodologies like Lean, Six Sigma, and Total Quality Management (TQM).
   - Implementation of quality control measures to monitor and measure project and operational performance.
   - Statistical process control (SPC) techniques for analyzing process variation and maintaining quality standards.
   - Root cause analysis and corrective action procedures to address quality issues and prevent recurrence.

4.  Quality Metrics and Performance Measurement: 
   - Selection and use of key performance indicators (KPIs) to measure quality performance in operations and projects.
   - Establishing benchmarks and targets for quality metrics, such as defect rates, customer satisfaction scores, and process efficiency.
   - Data collection, analysis, and reporting techniques for quality performance measurement.
   - Utilisation of quality dashboards and reporting tools to track progress and communicate performance results effectively.