Target Audience
Directors, Operations Managers, Lead Installers and Installers in General working in B2C and B2B environments. Programme Standards
- Maximum 6 attendees - 30 days of one to one support - Handouts - Programme director/s with at least a Masters Degree in the subject - Convenient morning timings or in-house at any time for a minimum of two bookings - Can be configured to address a number of professions and industry sectors Price
EUR248 ex VAT per participant. |
Professional Installers Workshop
By addressing these key topics in a workshop for professional B2C/B2B installers, participants can enhance their skills, knowledge, and confidence, leading to higher-quality installations, improved customer satisfaction, and ultimately, greater success in their careers. Topics Covered
1. Product Knowledge and Installation Techniques: - In-depth understanding of the products being installed, including their specifications, features, transport and functionalities. - Hands-on training on installation techniques, procedures, and best practices to ensure proper and efficient installation. - Troubleshooting common issues and challenges that may arise during the installation process and how to address them effectively. 2. Customer Service and Communication Skills: - Importance of providing exceptional customer service before, during, and after the installation. - Effective communication strategies for interacting with customers, addressing their questions and concerns, and managing expectations. - Building rapport and fostering positive relationships with customers and stakeholders to enhance satisfaction and encourage repeat business. 3. Safety Procedures and Regulations: - Comprehensive training on safety protocols and regulations relevant to the installation industry, including occupational health and safety standards. - Proper handling of tools, equipment, and materials to minimize the risk of accidents or injuries. - Compliance with building codes, regulations, and industry standards to ensure installations meet legal requirements and safety guidelines including internal quality systems. 4. Installation Challenges Management: - Introduction crisis management and how to address issues before they escalate or deteriorate. - Training on how to do pre-installation surveys and their purpose in order to minimise operational downtime. - Work planning in real life scenarios aimed at effecting installations in a swift and professional way. |