Target Audience

Directors, Operations Managers, Lead Installers and Installers in General working in B2C and B2B environments.
Programme Standards

- Maximum 6 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR248 ex VAT per participant.
Professional Installers Workshop

By addressing these key topics in a workshop for professional B2C/B2B installers, participants can enhance their skills, knowledge, and confidence, leading to higher-quality installations, improved customer satisfaction, and ultimately, greater success in their careers.
Topics Covered

1.  Product Knowledge and Installation Techniques: 
   - In-depth understanding of the products being installed, including their specifications, features, transport and functionalities.
   - Hands-on training on installation techniques, procedures, and best practices to ensure proper and efficient installation.
   - Troubleshooting common issues and challenges that may arise during the installation process and how to address them effectively.

2.  Customer Service and Communication Skills: 
   - Importance of providing exceptional customer service before, during, and after the installation.
   - Effective communication strategies for interacting with customers, addressing their questions and concerns, and managing expectations.
   - Building rapport and fostering positive relationships with customers and stakeholders to enhance satisfaction and encourage repeat business.

3.  Safety Procedures and Regulations: 
   - Comprehensive training on safety protocols and regulations relevant to the installation industry, including occupational health and safety standards.
   - Proper handling of tools, equipment, and materials to minimize the risk of accidents or injuries.
   - Compliance with building codes, regulations, and industry standards to ensure installations meet legal requirements and safety guidelines including internal quality systems.

4.  Installation Challenges Management: 
   - Introduction crisis management and how to address issues before they escalate or deteriorate.
   - Training on how to do pre-installation surveys and their purpose in order to minimise operational downtime.
   - Work planning in real life scenarios aimed at effecting installations in a swift and professional way.