Target Audience
Directors, Administration Managers Personal Assistants, Secretaries and Company Secretaries Programme Standards
- Maximum 6 attendees - 30 days of one to one support - Handouts - Programme director/s with at least a Masters Degree in the subject - Convenient morning timings or in-house at any time for a minimum of two bookings - Can be configured to address a number of professions and industry sectors Price
EUR248 ex VAT per participant. |
Office Administration Workshop
By addressing these key topics, the Office Administration workshop can equip participants with essential skills, knowledge, and tools to effectively manage administrative tasks, promote productivity, and contribute to the smooth operation of the office environment. Topics Covered
1. Office Organisation and Time Management: - Techniques for organising office spaces, including desk organisation, file management, and storage solutions. - Time management strategies to prioritize tasks, set goals, and effectively manage workloads. - Tools and technologies to enhance productivity, such as task management software, calendar apps, and digital filing systems. - Tips for managing interruptions, minimising distractions, and staying focused on important tasks. 2. Communication Skills and Professional Etiquette: - Effective verbal and written communication techniques for professional interactions within the office environment. - Business etiquette guidelines for phone calls, email correspondence, meetings, and workplace interactions. - Strategies for active listening, conflict resolution, and handling difficult conversations with colleagues or clients. - Cross-cultural communication awareness to navigate diverse workplace environments and communicate respectfully with individuals from different backgrounds. 3. Office Technology and Software Proficiency: - Proficiency in commonly used office software applications, such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Google Workspace. - Training on specialized office tools and software relevant to specific administrative tasks, such as project management software, customer relationship management (CRM) systems, or accounting software. - Basic troubleshooting skills for resolving common technical issues with office equipment, computers, printers, and other technology devices. - Awareness of cybersecurity best practices to protect sensitive information and prevent data breaches in the office environment. 4. Administrative Procedures and Record Keeping: - Overview of administrative processes and procedures related to document management, record keeping, and information retrieval. - Best practices for creating and maintaining organized filing systems, both physical and digital, to ensure easy access to important documents and information. - Compliance with regulatory requirements and data protection laws governing document retention, privacy, and confidentiality. - Training on administrative tasks such as scheduling appointments, arranging travel, processing expenses, and managing office supplies inventory. |