Target Audience
Directors, Head of Operations, Project Managers, and HR managers, Officers and Supervisors. Programme Standards
- Maximum 6 attendees - 30 days of one to one support - Handouts - Programme director/s with at least a Masters Degree in the subject - Convenient morning timings or in-house at any time for a minimum of two bookings - Can be configured to address a number of professions and industry sectors Price
EUR248 ex VAT per participant. |
Managing Under Performance Workshop
By addressing these key topics in a workshop setting, managers can develop the skills, strategies, and confidence needed to effectively manage difficult and poor performance situations within their teams, ultimately driving greater productivity, engagement, and success. Topics Covered
1. Effective Communication Skills: - Techniques for clear and constructive communication when addressing performance issues. - Active listening strategies to understand the root causes of poor performance and address concerns empathetically. - Assertiveness techniques for delivering feedback and setting expectations in a respectful and professional manner. - Strategies for fostering open dialogue and building trust with team members to facilitate effective performance management conversations. 2. Performance Diagnosis and Feedback: - Methods for accurately diagnosing the underlying causes of poor performance, including skill gaps, lack of motivation, or external factors. - Providing specific, timely, and actionable feedback to employees about their performance, focusing on behaviors rather than personalities. - Utilizing performance appraisal tools and performance improvement plans (PIPs) to establish clear goals, expectations, and performance metrics. - Coaching and mentoring techniques to support employees in identifying and addressing their development needs and improving performance over time. 3. Conflict Resolution and Problem-Solving: - Strategies for managing conflicts and resolving interpersonal issues that may contribute to poor performance within teams. - Facilitation of collaborative problem-solving sessions to identify root causes of performance problems and generate creative solutions. - Conflict management techniques, such as mediation, negotiation, and compromise, to address disagreements and restore team harmony. - Building resilience and coping mechanisms to navigate difficult conversations and manage emotional reactions in high-stress situations. 4. Motivation and Performance Improvement Strategies: - Understanding motivational theories and techniques for re-engaging disengaged or demotivated team members. - Designing incentives, recognition programs, and career development opportunities to inspire improved performance and foster a culture of continuous improvement. - Creating SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals and action plans to guide performance improvement efforts. - Monitoring and tracking progress towards performance goals, providing ongoing support and feedback, and celebrating successes along the way. |