Target Audience

Directors, Admin Managers and Non-Technical Head of Departments
Programme Standards

- Maximum 6 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR248 ex VAT per participant.
KPI-Based Management Workshop
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By focusing on these key topics, managers and leaders can develop a structured approach to KPI-based management that enables them to track progress, make data-driven decisions, and drive sustainable growth and success for their SME.
Topics Covered

​1.  Identifying Key Performance Indicators (KPIs): 
   - Understanding the objectives and goals of the SME and aligning KPIs with these overarching strategies.
   - Identifying critical areas of the business that directly contribute to success, such as sales performance, operational efficiency, customer satisfaction, and financial health.
   - Determining specific, measurable, achievable, relevant, and time-bound (SMART) KPIs that provide actionable insights and drive performance improvement.

2.  Setting Targets and Benchmarks:
   - Establishing realistic targets and benchmarks for each KPI based on historical data, industry standards, and organizational goals.
   - Defining clear expectations and performance standards to guide employees and teams towards achieving desired outcomes.
   - Regularly reviewing and updating targets to adapt to changing market conditions, business priorities, and growth opportunities.

3.  Monitoring and Analyzing KPIs:
   - Implementing systems and processes for tracking and monitoring KPIs in real-time or on a regular basis.
   - Utilizing data analytics tools and dashboards to visualize KPI performance trends, identify patterns, and diagnose root causes of underperformance.
   - Conducting in-depth analysis of KPIs to gain actionable insights, make informed decisions, and prioritize resource allocation effectively.

4.  Driving Performance Improvement:
   - Establishing a culture of accountability, transparency, and continuous improvement around KPI management.
   - Empowering managers and employees with the skills, tools, and resources needed to achieve KPI targets and drive performance excellence.
   - Implementing strategic initiatives, process improvements, and corrective actions based on KPI insights to address performance gaps and capitalize on opportunities for growth.
   - Providing regular feedback, recognition, and incentives to motivate individuals and teams to excel in their performance and contribute to the overall success of the SME.