Target Audience

Directors, Head of Departments, HR Managers and Supervisors.
Programme Standards

- Maximum 6 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR248 ex VAT per participant.
Employee Grievance Management Workshop

By focusing on these key topics, SMEs can develop a robust grievance management framework that promotes a positive work environment, enhances employee satisfaction and engagement, and mitigates the risk of workplace disputes and legal liabilities.
Topics Covered

1.  Understanding Grievance Management: 
   - Introduction to employee grievances and their significance in the workplace.
   - Explanation of the grievance handling process, including identification, reporting, investigation, resolution, and follow-up.
   - Importance of creating a fair and transparent grievance resolution mechanism to address employee concerns promptly and effectively.

2.  Establishing Grievance Policies and Procedures: 
   - Development of formal grievance policies and procedures tailored to the specific needs and challenges of SMEs.
   - Components of an effective grievance policy, such as clear definitions of grievances, designated channels for reporting, confidentiality measures, and timelines for resolution.
   - Training managers and HR personnel on how to handle grievances professionally, empathetically, and in compliance with relevant laws and regulations.

3.  Effective Communication and Conflict Resolution: 
   - Importance of open and transparent communication in preventing and resolving employee grievances.
   - Strategies for creating a supportive and respectful work culture that encourages employees to voice their concerns without fear of retaliation.
   - Techniques for active listening, mediation, and negotiation to facilitate constructive dialogue and reach mutually satisfactory resolutions.

4.  Preventing Recurrence and Continuous Improvement: 
   - Analysis of common root causes of employee grievances in SMEs and strategies for addressing underlying issues.
   - Implementing proactive measures to prevent recurrence of grievances, such as regular feedback sessions, performance evaluations, and team-building activities.
   - Utilizing feedback mechanisms, such as employee surveys, exit interviews, and suggestion boxes, to identify emerging grievances and opportunities for improvement.