Target Audience

Directors, Finance Directors, Managers and Officers in charge of debt collection.
Programme Standards

- Maximum 6 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR248 ex VAT per participant.
Debt Collection Workshop​

By addressing these key topics, participants in the workshop can gain a comprehensive understanding of the debt collection process  and acquire practical skills and strategies for effectively managing and recovering debts while complying with legal and regulatory requirements.
Topics Covered

1.  Legal Framework and Regulations: 
   - Overview of the legal framework governing debt collection practices in Malta, including relevant laws, regulations, and codes of conduct.
   - Understanding the rights and responsibilities of creditors and debtors under Maltese law, including debt recovery procedures, timelines, and limitations.
   - Compliance requirements related to data protection, consumer rights, and fair debt collection practices.

2.  Effective Communication and Negotiation Strategies: 
   - Techniques for communicating with debtors in a professional, empathetic, and assertive manner to encourage payment and maintain positive relationships.
   - Negotiation skills for reaching mutually beneficial agreements with debtors, including establishing payment plans, settling debts, and addressing disputes or objections.
   - Handling difficult or challenging situations, such as dealing with hostile debtors, overcoming objections, and managing conflicts during the collection process.

3.  Debt Collection Processes and Procedures: 
   - Step-by-step guidance on the debt collection process, from initial contact with debtors to final resolution, including documentation, record-keeping, and follow-up actions.
   - Strategies for assessing debtor financial situations, identifying assets, and prioritizing collection efforts based on the likelihood of recovery.
   - Utilization of technology and tools for streamlining debt collection processes, such as debt collection software, automated reminders, and online payment portals.

4.  Debt Recovery Techniques and Enforcement Options: 
   - Overview of debt recovery techniques available, including negotiation, mediation, arbitration, and litigation.
   - Understanding the various enforcement options for collecting debts, such as garnishment of wages, seizure of assets, and court judgments.
   - Legal considerations and procedural requirements for initiating legal proceedings, obtaining court orders, and enforcing judgments through the judicial system.
   - Risk management strategies for assessing the cost-effectiveness and potential outcomes of different debt recovery options, including outsourcing debt collection to third-party agencies or engaging legal counsel.