Target Audience

Any customer facing employee in any sector and organisation.
Programme Standards

- Maximum 8 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR245ex VAT per participant.
Customer Service Excellence Workshop

This is a basic customer service programme aimed at giving a basic and intermediate four hour session into the art and science of customer service and can be customised for various sectors for  a minimum of two bookings.
Topics Covered

Client Communication
How do we communicate with a client in order to build a relationship that withstand the test of competition and awe the client.

Client Management
How to manage the client according to our solution's best interest.

Diffusing Awkward Situations
How to defuse awkward situations before they escalate and get out of hand.

Winning the Customer
How to build a long term relationship with the client.