Target Audience

Directors, Head of Departments, Admin Managers, HR Officers and Managers and Supervisors.
Programme Standards

- Maximum 6 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR248 ex VAT per participant.
Conflict Management Workshop​

By addressing these key topics in a conflict management workshop, participants can gain the knowledge, skills, and strategies needed to navigate conflicts effectively and foster a positive and productive work environment in their small organization.
Topics Covered

1.  Understanding Conflict Dynamics: 
   - Recognizing the different types of conflicts that can arise in a small organization, such as interpersonal conflicts, role conflicts, or conflicts due to resource allocation.
   - Understanding the root causes of conflicts, including communication breakdowns, differing goals or values, personality clashes, or organizational changes.
   - Exploring the stages of conflict escalation and de-escalation, from initial tension to resolution or escalation.

2.  Effective Communication Skills: 
   - Developing active listening skills to understand others' perspectives and concerns.
   - Enhancing assertive communication skills to express one's own needs and viewpoints without aggression or hostility.
   - Practicing constructive feedback techniques to provide feedback in a way that promotes understanding and problem-solving.
   - Strategies for clear and transparent communication to prevent misunderstandings and reduce conflict triggers.

3.  Conflict Resolution Strategies:
   - Collaborative problem-solving techniques, such as negotiation, mediation, or compromise, to address conflicts and find mutually acceptable solutions.
   - Conflict resolution models, such as the Thomas-Kilmann Conflict Mode Instrument (TKI), to assess conflict-handling styles and choose appropriate approaches.
   - Developing conflict resolution action plans to address conflicts systematically, including defining goals, identifying stakeholders, and implementing strategies for resolution.
   - Role-playing and scenario-based exercises to practice conflict resolution skills and techniques in a safe and supportive environment.

4.  Building a Positive Conflict Culture: 
   - Creating a supportive and inclusive organizational culture that values open communication, diversity of perspectives, and constructive feedback.
   - Establishing clear conflict resolution policies and procedures to guide employees in addressing conflicts effectively and respectfully.
   - Encouraging a growth mindset that views conflicts as opportunities for learning, growth, and innovation rather than as inherently negative or destructive.
   - Fostering teamwork and collaboration through team-building activities, trust-building exercises, and conflict resolution training for all employees.