Target Audience

Clerks and other Junior Office employees.
Programme Standards

- Maximum 8 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR495 ex VAT per participant.
Super Clerk Masterclass

Clerks are important operators in any operational company. Working accurate, having the right skills and being more productive can contribute more towards the profit of the company.

If they can multitask so much the better. Equally important is how the communicate and their attitude towards work.
Topics Covered

Office Communication
How to write and process e-mails quicker, clearer and more effective.

Phone Skills
How to listen, understand and execute requests in a timely fashion.

IT Skills in Excel and Word
How to use MSExcel featuring Charts, Database and Mail Merge with MSWord.

Updating Facebook Page Statuses and Page Setups
How to setup and operate the corporate Facebook Page and update it with content in under 10 minutes weekly.

Collecting Debt Quicker
How to collect outstanding debt quicker and without the need to pay for a credit reference agency.

Time Management
How to manage time in a more effective and efficient way and be accountable to one's manager in a responsible way.

Learning from Delegation
How to learn from delegated work and get it right first time, and all the time.

Working in a Team
How to work in a team and be an inspiring team player.

Filing Systems
How to file anything (paper and electronically) in order to meet legal, tax, VAT and ETC requirements.