Target Audience

Secretaries, personal assistants, executive assistants and receptionists.
Programme Standards

- Maximum 8 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR495 ex VAT per participant.
Secretarial, Personal Assistant and Receptionist Masterclass​ 

PA, Secretarial and Receptionist Masterclass is a comprehensive, two half days programme addressed to assist modern Personal Assistants, Secretaries and Receptionists in fulfilling their demanding role in a pressurized organizational environment in a professional way.
Topics Covered

Understanding Communication in an Office Environment
Understanding the underlying theory of communication and inter personal communication skills in a business environment.


Phone skills (answering, filtering and outward calling)
Covering techniques in handling the phone when receiving and making phone calls to make the right image for the organization.


Better Communication via e-mail for results
How to communicate effectively and efficiently via e-mails both internally and externally in any language and under pressure.


Face-to-Face communication
Handling face to face communication and how to portray a professional image all the time.


Delegation of work to 3rd parties (internal and external)
Dealing with contractors, suppliers and professionals outside the organization in order to secure what is required within set time frames, prices and standards of service.


Networking for results on behalf of your manager or organization
How to build a network of contacts to get you through when you or your manager needs information or quick access to a person or institution.


Setting priorities for jobs and task
How to set priorities for jobs and tasks when under pressure and how to deal with jobs, tasks and people around you.


Time management
How to manage time, plan the day, make time for the unplanned and do what was planned in an assertive way.


Managing on-the-job stress
How to manage stress related to work from multi deadlines and deliveries of critical work and avoid job related burn out.


Meeting organization, preparation and minuting
How to organize meetings, their preparation and minuting them in a professional and effective way.


Handling difficult clients and customer service
How to handle clients who are difficult and address their needs in a professional way and safeguarding the legal and brand equity of the organization.