Target Audience
​
Business Owners, Directors, Head of Departments and in a position to lead and manage negotiations, resolve conflicts and develop persuasive skills in a business environment.
Programme Standards

- Maximum 8 attendees
- 30 days of one to one support
- E-Booklet
- Programme director/s with at least a Masters Degree in the subject and ten years or more working experience
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors
- Via Skype Interactive Environment 
​- Available in-house for a minimum of two bookings at no extra cost

Price

EUR495 ex VAT per participant.
Service Warranty
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Negotiations, Conflicts Management and Persuasive Skills for Leaders Masterclass​

This 12-topic masterclass is meticulously designed to equip leaders with advanced negotiation techniques, conflict management strategies, and persuasive skills necessary for thriving in diverse business environments. Covering both internal and external negotiations, union negotiations, client and supplier dealings, and the management of human, operational, and service-related conflicts, this course aims to enhance leaders' ability to navigate complex interactions effectively.​

Topics Covered


Foundations of Effective Negotiation
Understanding the core principles of negotiation is crucial for any leader. This module covers the fundamental theories and practices of negotiation, including the importance of preparation, setting clear objectives, and understanding the interests of all parties involved. Participants will learn about different negotiation styles and when to apply them. Role-playing exercises will provide hands-on experience, allowing leaders to practice creating win-win scenarios and developing strategies that foster long-term relationships. Emphasis will be placed on active listening, empathy, and the ability to identify and leverage key information.

Internal Negotiations and Conflict Resolution
Internal negotiations often involve navigating complex dynamics within an organisation. This module focuses on strategies for negotiating with colleagues, subordinates, and superiors. Topics include managing power dynamics, building consensus, and fostering a collaborative environment. Conflict resolution techniques such as mediation and interest-based negotiation will be discussed. Participants will learn how to address and resolve conflicts arising from resource allocation, project management, and team collaboration. 

Union Negotiations and Labour Relations
Negotiating with unions requires a unique set of skills and a deep understanding of labor laws and regulations. This module delves into the intricacies of union negotiations, including preparation, bargaining strategies, and maintaining a positive labor-management relationship. Participants will learn about collective bargaining agreements, grievance procedures, and the role of mediation and arbitration. 

Client and Supplier Negotiation Strategies
Effective negotiation with clients and suppliers is vital for maintaining strong business relationships and securing favourable terms. This module explores best practices for negotiating contracts, pricing, and service level agreements. Participants will learn how to prepare for negotiations by conducting thorough research and analysis, understanding the needs and motivations of the other party, and developing compelling proposals. Techniques for managing negotiations with difficult clients or suppliers, building trust, and fostering long-term partnerships will be emphasised. 


Managing Human Conflicts in the Workplace
Human conflicts in the workplace can significantly impact productivity and morale. This module provides leaders with tools and techniques for identifying, addressing, and resolving interpersonal conflicts. Topics include conflict styles, communication strategies, and the role of emotional intelligence in conflict resolution. Participants will learn how to create a positive work environment by fostering open communication, encouraging feedback, and promoting a culture of respect and collaboration. 


Operational Conflict Management
Operational conflicts can arise from issues such as resource allocation, process inefficiencies, and strategic misalignments. This module focuses on identifying the root causes of operational conflicts and implementing strategies to resolve them. Participants will learn how to conduct root cause analysis, develop process improvement plans, and implement change management strategies. Techniques for managing conflicts arising from organisational restructuring, mergers, and acquisitions will also be discussed. 


Service-Related Conflict Resolution
Conflicts in service delivery can affect customer satisfaction and business reputation. This module covers strategies for managing and resolving service-related conflicts with both internal and external stakeholders. Participants will learn how to handle customer complaints, negotiate service level agreements, and address issues related to service quality and delivery. Techniques for building strong customer relationships, managing expectations, and recovering from service failures will be emphasized. Case studies and role-playing exercises will provide practical experience in managing service-related conflicts.


Advanced Persuasive Techniques
Persuasion is a critical skill for leaders in negotiations and conflict resolution. This module explores advanced persuasive techniques, including the principles of influence, framing, and storytelling. Participants will learn how to craft compelling messages, build credibility, and leverage social proof to persuade others. Techniques for overcoming resistance and handling objections will also be discussed. Practical exercises and real-life examples will help leaders develop the skills necessary to persuade stakeholders effectively and achieve their negotiation and conflict resolution goals.


Cultural Considerations in Negotiations
Understanding cultural differences is crucial for successful international negotiations. This module covers the impact of cultural values, norms, and communication styles on negotiation processes. Participants will learn how to navigate cultural differences, build cross-cultural relationships, and avoid common pitfalls. Techniques for adapting negotiation strategies to different cultural contexts, managing cultural conflicts, and fostering intercultural collaboration will be discussed. 


Ethical Negotiation and Conflict Resolution
Ethical considerations are paramount in negotiation and conflict resolution. This module explores the ethical dilemmas leaders may face and provides strategies for maintaining integrity and ethical standards. Topics include transparency, fairness, and the role of ethics in building trust and long-term relationships. Participants will learn how to handle conflicts of interest, negotiate in good faith, and ensure that their actions align with organisational values. 


Negotiation in Crisis Situations
Negotiating in crisis situations requires a calm and strategic approach. This module covers strategies for managing high-stakes negotiations during crises, such as financial downturns, public relations incidents, and operational disruptions. Participants will learn how to assess the situation, develop contingency plans, and communicate effectively under pressure. Techniques for managing emotions, maintaining composure, and making quick decisions will be emphasised. 


Building a Negotiation and Conflict Management Framework
The final module focuses on integrating the skills and strategies learned throughout the masterclass into a comprehensive negotiation and conflict management framework. Participants will develop a personalized action plan for applying these skills in their organizations. Topics include continuous improvement, learning from past negotiations, and building a culture of effective negotiation and conflict resolution. Techniques for training and mentoring others, fostering collaboration, and promoting a positive organizational climate will be discussed.