Target Audience

Directors, Business Owners, Managers, Head of Units and Supervisors.
Programme Standards

- Maximum 6 attendees
- 30 days of one to one support
- Handouts
- Programme director/s with at least a Masters Degree in the subject
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors

Price

EUR248 ex VAT per participant.
Crisis Management & Business Continuity Workshop
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This workshop is designed for leaders and managers responsible for navigating their businesses through challenging situations. You will be equipped with essential tools, strategies, and actionable checklists to effectively manage crises, prevent escalation, and maintain smooth business operations, even in the face of unexpected disruptions. Ideal for those managing small teams, this session ensures you're prepared to keep your business running, no matter what obstacles arise.
Topics Covered

Understanding Crisis Types and Triggers
In this section, attendees will explore the various types of crises businesses can face, from internal issues like operational failures, cyberattacks, and supply chain disruptions to external threats such as natural disasters, economic downturns, or public health emergencies. Leaders need to understand the specific triggers that could lead to a crisis to anticipate and address them before they escalate. This topic will also delve into risk assessments, teaching participants how to identify vulnerabilities within their organization. By understanding different crisis types, managers will be better equipped to recognize early warning signs, make informed decisions, and implement pre-emptive measures to mitigate potential damage. This foundational knowledge sets the stage for the practical tools and strategies covered in the subsequent sections of the workshop.

Developing a Crisis Response Plan
This segment focuses on crafting a comprehensive crisis response plan tailored to the organization’s unique needs. Participants will learn how to establish a Crisis Response Team (CRT), define roles and responsibilities, and create communication protocols to ensure quick, coordinated action. The importance of clear, consistent messaging will be emphasized to maintain stakeholder trust and transparency throughout the crisis. Attendees will be guided through step-by-step procedures for handling immediate threats, managing resources, and prioritizing actions during high-stress situations. Templates and checklists will be provided, allowing managers to leave the session with a customizable framework for their own crisis response plan. By the end of this segment, participants will understand how to execute their plan with precision and confidence.

Maintaining Business Continuity During Disruptions
In this topic, participants will focus on how to ensure business operations can continue during and after a crisis. This involves identifying critical business functions, defining acceptable levels of downtime, and outlining contingency measures such as remote work strategies or alternate supply chain arrangements. Attendees will also learn about redundancy and failover systems to minimize disruptions. Business continuity planning isn’t just about survival; it’s about maintaining as much normalcy as possible for customers, employees, and other stakeholders. This part of the workshop will cover the development of a Business Continuity Plan (BCP), which includes clear steps for maintaining essential operations, transferring work to backup systems, and resuming normal business functions once the crisis has passed.

Effective Communication During a Crisis
This section teaches leaders the importance of communication during a crisis—both internally and externally. It covers how to manage the flow of information to different stakeholders, including employees, customers, suppliers, and the media. Leaders will learn how to create a clear communication strategy that ensures transparency, manages expectations, and maintains trust. Participants will be introduced to tools and techniques for disseminating information quickly and accurately across various channels, including email, social media, and traditional media. Special emphasis will be placed on how to control narratives, avoid misinformation, and handle difficult questions under pressure. This segment will help leaders develop a communication protocol that complements their overall crisis management strategy, ensuring all messages align with the business’s values and objectives.

Post-Crisis Recovery and Evaluation
The final topic focuses on the recovery phase and post-crisis evaluation. Participants will learn how to assess the impact of the crisis on their operations, finances, and reputation. Emphasis will be placed on the importance of conducting a thorough post-crisis review to identify what worked well, where gaps existed, and how to improve future preparedness. This section will also cover strategies for rebuilding stakeholder confidence, managing the long-term effects of the crisis, and making necessary adjustments to business operations. Attendees will be introduced to tools for documenting lessons learned and updating their Crisis Response and Business Continuity Plans accordingly. By the end of this session, participants will have a clear roadmap for restoring normal business operations and ensuring their organisation is better prepared for future challenges.