Target Audience
​
Business Owners, Directors, Head Departments and Units responsible from managing Business Crisis of any nature.
Programme Standards

- Maximum 8 attendees
- 30 days of one to one support
- E-Booklet
- Programme director/s with at least a Masters Degree in the subject and ten years or more working experience
- Convenient morning timings or in-house at any time for a minimum of two bookings
- Can be configured to address a number of professions and industry sectors
- Via Skype Interactive Environment 
​- Available in-house for a minimum of two bookings at no extra cost

Price

EUR495 ex VAT per participant.
Service Warranty
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Crises Management in a VUCA Environment for Leadership Masterclass​

This masterclass is a must for any manager, leader, CEO or director who is managing crisis day-in-day-out in a volatile, uncertain, complex and ambiguous environment. This programme is a comprehensive in depth insight on how to manage a multitude of crises in a professional way.

Topics Covered

Understanding VUCA and Its Impact on SMEs
In this module, participants will gain a comprehensive understanding of the VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) environment and how it specifically impacts Small and Medium-sized Enterprises (SMEs). The session will begin with an exploration of the VUCA concept, its origins, and relevance in today’s business landscape. Participants will learn to identify the signs of a VUCA environment and analyze its potential effects on various aspects of their business. This module will emphasise the importance of agility and resilience, providing strategies to anticipate and adapt to rapid changes. 

Operational Crisis Management
Operational crises can disrupt the day-to-day functions of an SME, leading to significant losses. This module will focus on identifying and managing operational risks such as supply chain disruptions, equipment failures, and logistical challenges. Participants will learn to develop and implement business continuity plans (BCPs) that ensure minimal disruption during operational crises. The module will cover risk assessment techniques, crisis response strategies, and recovery plans to restore normal operations swiftly. Participants will engage in scenario-based exercises to practice decision-making under pressure and explore the use of technology and automation to enhance operational resilience. 

HR Crisis Management
Human resources crises, such as labor disputes, talent shortages, and workplace conflicts, can significantly impact an SME’s productivity and morale. This module will delve into the various HR-related crises that SMEs may face and offer strategies to manage them effectively. Participants will learn to develop crisis communication plans, foster a resilient organizational culture, and implement employee assistance programs (EAPs) to support their workforce during crises. The session will also cover legal considerations and best practices for managing layoffs, ensuring compliance with employment laws, and maintaining employee engagement. Interactive workshops will provide participants with the opportunity to role-play crisis scenarios and develop empathetic leadership skills. 

Cyber Crisis Management
In today’s digital age, cyber crises pose a significant threat to SMEs. This module will focus on identifying, preventing, and responding to cyber threats such as data breaches, ransomware attacks, and phishing scams. Participants will learn to assess their organization’s cyber risk profile, implement robust cybersecurity measures, and develop incident response plans. The module will cover topics such as network security, data protection regulations, and employee training programs to enhance cybersecurity awareness. Through practical exercises and case studies, participants will gain hands-on experience in managing cyber crises, including coordinating with external cybersecurity experts and communicating effectively with stakeholders during and after a cyber incident.

Criminal Crisis Management
SMEs are often targeted by criminal activities such as theft, vandalism, and extortion. This module will address the various criminal crises that SMEs may encounter and provide strategies to prevent and respond to such incidents. Participants will learn to conduct security assessments, implement physical security measures, and establish relationships with local law enforcement agencies. The session will also cover crisis communication strategies to manage the aftermath of a criminal incident and support affected employees and customers. Interactive workshops will simulate criminal crisis scenarios, allowing participants to practice decision-making and coordination with law enforcement.

Fraud Crisis Management
Fraud can have devastating financial and reputational impacts on SMEs. This module will explore the various types of fraud that SMEs may face, including financial fraud, identity theft, and procurement fraud. Participants will learn to identify red flags, implement internal controls, and develop fraud prevention policies. The session will cover forensic accounting techniques, whistleblower programs, and fraud investigation procedures. Through real-world examples and case studies, participants will gain insights into the common tactics used by fraudsters and the steps to take when fraud is suspected. The module will also emphasise the importance of creating an ethical business culture and providing employee training to prevent and detect fraud. 

Managing Power Cuts and Infrastructure Failures 
Power cuts and infrastructure failures can bring an SME’s operations to a halt, resulting in significant losses. This module will focus on strategies to manage and mitigate the impact of such crises. Participants will learn to conduct vulnerability assessments, develop backup plans, and invest in alternative power sources such as generators and renewable energy solutions. The session will cover the importance of maintaining critical infrastructure, such as IT systems and communication networks, and the steps to take during a power cut or infrastructure failure to ensure business continuity. Interactive exercises will simulate power outage scenarios, allowing participants to practice emergency response and recovery procedures. 

Financial Crisis Management
Financial crises, such as cash flow shortages and credit crunches, can threaten the survival of an SME. This module will explore strategies to manage financial risks and maintain financial stability during crises. Participants will learn to conduct financial risk assessments, develop contingency plans, and implement cost-cutting measures. The session will cover topics such as cash flow management, debt restructuring, and accessing emergency funding sources. Through case studies and interactive discussions, participants will gain insights into the common causes of financial crises and the steps to take to mitigate their impact. The module will also emphasise the importance of financial transparency and communication with stakeholders during financial crises. 

Crisis Communication Strategies
Effective communication is crucial during a crisis to maintain trust and transparency with stakeholders. This module will focus on developing and implementing crisis communication strategies for SMEs. Participants will learn to create crisis communication plans, identify key messages, and select appropriate communication channels. The session will cover the principles of effective crisis communication, including honesty, empathy, and timeliness. Interactive exercises will simulate crisis communication scenarios, allowing participants to practice crafting and delivering messages to different stakeholders, such as employees, customers, and the media. The module will also address the role of social media in crisis communication and the steps to take to manage online reputation during a crisis.

Legal and Regulatory Crisis Management
Legal and regulatory crises, such as compliance violations and lawsuits, can have severe consequences for SMEs. This module will explore strategies to manage legal and regulatory risks and ensure compliance with relevant laws and regulations. Participants will learn to conduct legal risk assessments, develop compliance programs, and implement policies to prevent legal issues. The session will cover topics such as contract management, data protection regulations, and employment laws. Through case studies and interactive discussions, participants will gain insights into the common legal challenges faced by SMEs and the steps to take to address them. The module will also emphasise the importance of maintaining good relationships with regulatory authorities and seeking legal advice when necessary. 

Reputation Management During Crises 
A crisis can significantly impact an SME’s reputation, affecting customer trust and loyalty. This module will focus on strategies to manage and protect an SME’s reputation during crises. Participants will learn to conduct reputation risk assessments, develop reputation management plans, and implement proactive reputation-building strategies. The session will cover the importance of transparency, accountability, and corporate social responsibility in maintaining a positive reputation. Interactive exercises will simulate reputation crisis scenarios, allowing participants to practice managing public perception and responding to negative publicity. The module will also address the role of digital media in reputation management and the steps to take to manage online reputation during a crisis. 

Developing a Comprehensive Crisis Management Plan 
The final module will bring together all the concepts and strategies covered in the previous modules to develop a comprehensive crisis management plan for SMEs. Participants will learn to integrate various elements of crisis management, such as risk assessment, crisis communication, and business continuity planning, into a cohesive plan. The session will cover the steps to take to develop, implement, and maintain a crisis management plan, including conducting regular drills and reviews. Interactive workshops will provide participants with the opportunity to develop and present their crisis management plans, receiving feedback from peers and experts. The module will also emphasise the importance of continuous improvement and learning from past crises to enhance future preparedness.