Innovaxin International Ltd

Our training programmes are special for a number of reasons:

• Small number of participants (6-8) persons
• You get 30 days post training support
• Certificate of attendance
• Money back guarantee if attendee does not like the training for whatever reason
• Specifically design for adult learners
• No previous expertise
• Handout booklet included

For bookings

To book a programme plese e-mail us at training@innovaxin.com We will issue you with an invoice and you can settle via bank transfer or on the first day of the training. We do not offer credit on our training programmes.

In-house training programmes are also available. Please contact training@innovaxin.com for more details.

Download the full training programme by clicking here

Up Coming Programmes

Stores and Warehouse Management Workshop

10th March 13:30-17:30hrs

Managing a store or warehouse is critical. A significant amount of assets are locked in stock at any one time. Safety, security and efficiency are critical. This is a workshop for stores and warehouse personnel in order to be able to maximize the efficiency of the store/warehouse.

• Logistics and warehousing principles
• Warehouse organization
• Warehouse administration
• Warehouse management

Price for online booking EUR89 ex VAT

Sales Techniques B2B Workshop

11^th March 13:30hrs-17:30hrs

 In a Business-to-Business environment building a relationship and fostering a sense of trust in real terms are crucial aspects of having a successful sales person as much as having the right price and the right product.

This workshop will provide attendees with the experience and expertise required to build their sales book via a solid working relationship.

• Reading the Client needs (decision makers, influencers, financiers and users)

• Handling B2B Problems (payments, credit terms, defaulters and complainers)

• The Sales Cycle including Closing Skills

Price for online booking EUR89 ex VAT

Modern Secretarial / Personal Assistant and Receptionist Workshop

12^th March 13:30hrs-17:30hrs

Being a modern secretary, personal assistant or receptionist is the first voice, face and brand image a company portrays. This workshop gives the basics skills to have a professional approach towards this important role.

• Effective and efficient communication
• Answering the phone, e-mails and visitor’s requests
• Time management
• Priorities management
• Business etiquette
• Grooming and voice control
• Managing difficult clients

 Price for online booking EUR89 ex VAT

Customer Service Workshop

15th March 13:30hrs-17:30hrs

 This is the basic CSQM Certified standard programme spread over 4 contact hours. In this day and age having the right people who are skilled in customer management is critical. Your front of house people are your ambassadors. Make sure they know the right ways how to manage the client!

• Customer Communication
• Understanding the Customer needs
• Customer service etiquette
• Customer service in person, over the phone and e-mail
• Grooming (verbal and non-verbal) aspects of customer service

Price for online booking EUR89 ex VAT

Managing Difficult Clients Workshop

17th March 13:30-17:30hrs

Managing difficult clients is an art, mission and profession. Clients can snap, be arrogant, vulgar, shout and threatening. How do you manage them? This workshop spells out the principles and practice of managing. This is a CSQM Certified programme

• Customer Psychology
• Legal Aspects of Customer Service
• Customer Communication
• Understanding the Customer
• Handling difficult customers
• Transforming negative into positive experiences for clients

Price for online booking EUR89 ex VAT

Display Techniques for Retailers Workshop

22nd March 13:30hrs-17:30hrs

Display, merchandising, layouts, pricing, lighting, music, smell and stock levels are all salient features of the retailing experience. They are subtle yet strong messengers of what image and brand you want to portray. They also address impulsive buyers buying triggers. Can you afford to let the display at your place of business give the wrong impression?

• Non-Verbal Selling techniques in a B2C environment
• Merchandising Skills and Techniques
• Passive Selling in a Retail Environment
• Practical Session (using bring-along items by attendees)

Price for online booking EUR89 ex VAT

Middle Management (supervisors, lead hands and junior managers) Masterclass

23^rd,24^th and 25^th March 13:30hrs-17:30hrs

This workshop enables attendees to familiarise themselves with latest trends and developments in hands management and supervision of people including employees with various skills, multi-ethnic workers and discipline issues in order to building and maintain teamwork. A real must for people managing difficult people!

• Building or taking control of your team
• Supervising, training, coaching and mentoring your team
• How individuals perform in teams
• Teambuilding and Discipline

Price for online booking EUR267 ex VAT

Service Excellence (CSQM Certified) Workshop 

29th March 13:30hrs - 17:30hrs

This is a programme designed for service delivery practitioners who want to grasp the benefits of delivering an excellent level of service each and every time they interact with a client over the phone or P2P.

• Customer Communication
• Customer service excellence in non-tangible way
• Excellence in servicing a client - reality and perceptions
• Managing client service problems (Service Recovery)
• Transforming client mishaps into services of excellence (Accident Transformation Management)

Price for online booking EUR89 ex VAT

Marketing and Advertising for Small Business Masterclass

13, 14, 15^th April 2010

This is an advanced programme that goes deeper into the subject of  sales and marketing. This is intended for owners/managers/supervisors of entities engaging staff or in partnership. The programme spells out how to draft a supercharged low budget sales and marketing programme and implement it.

• Client communication channels
• The client psychology (different segments)
• Transforming Corporate Goals into a Marketing and Sales Strategy
• Influence vs persuasion sales strategies
• Using social networks and group selling techniques
• How to build loyalty, repeat sales and introductions
• Branding your business on a shoe string
• The role of your website /  internet tools
• Intelligent  sales talk in a strategic way
• A professional marketing plan for your business
• Implementing your sales plan

Price for online booking EUR267 ex VAT

Credit Control and Management Workshop

16th April 13:30hrs - 17:30hrs

Credit culture has permeated business in all aspects of the cycle. Managing the credit given is crucial. The time it takes to recover a bad debt is long, arduous and if not managed well can be the death knell of any business.

This workshop is designed for veteran and novice credit controllers who want a better and more efficient outlook on the art and science of controlling credit given.

• Credit control strategy – implications on Cash flow, Sales and Business Development
• Knowing your client – Credit controller’s role in Sales, Business Development and Treasury Management
• Chasing your debtors – how to chase your debtors profitably
• Credit references – How to use a Credit Reference Agency

Price for online booking EUR89 ex VAT

VAT and TAX Efficiency for SMEs Workshop

19th April 13:30hrs - 17:30hrs

This is a workshop for SME owners and sole traders who want to make sure that the tax and VAT they pay is in conformance with the laws and regulations and they do not pay extra tax because they do not know what is an allowable expense, treatment of depreciation, leasing and other tax efficiency schemes they should know about.

• VAT operation in Malta
• Tax structure and bearing on SME/Sole traders
• Efficiency schemes in taxation
• Quick wins in tax management

Price for online booking EUR89 ex VAT

Project Management Masterlcass

20,21,22^nd Apr 13:30-17:30hrs

Project management is not only the remit of big projects but is of daily importance in all the small and major projects in our business life. Be it a shop refurbishment or setting up new role or operation within an organisation that has a beginning and an end.

• Principles of Project Management
• Gantt Charts - Scheduling Projects with Dependent Stages
• Critical Path Analysis & PERT - Scheduling Complex Projects
• The Planning Cycle
• Stakeholder Analysis - Working Out Whose Support You Need
• Stakeholder Management - Communicating to Win Support for Your Projects
• Action Priority Matrix - Making the most of your opportunities.
• Change management
• Critical Success Factors - Identifying the things that really matter for success.
• Project Management Communication

Price for online booking EUR267 ex VAT

Delegation and Getting More from your Team Workshop

26th April 13:30hrs - 17:30hrs

How do you delegate more work to your team? What to delegate and what to do yourself? These are important aspects of delegation, an art and skill which if mastered well can give you more time to focus on more value adding work.

• Delegation strategies
• Motivating your team
• Delegation process
• Monitoring delegated and quality aspects of  delegated work

Price for online booking EUR89 ex VAT

Selling  Through  eBay Workshop

30th April 13:30hrs-17:30hrs

eBay selling  is here to stay. More eBay related sites are cropping up and nowadays the  inbound parcel statistics are  challenging. Selling through eBay as a number of advantages for small retailers such as zero start up costs, reliable payment, adequate postal service and a comparative edge in business  flexibility many major companies cannot afford.

• How does eBay Work?
• A strategy for eBay operations
• How do you start and progress?
• Strategic consideration for working through eBay and what to sell

Price for online booking EUR89 ex VAT

Customer Service Masterclass

27, 28, 29^th April 2010 13:30-17:30hrs

Customer service is the software of retailing, servicing and sales support. Consciously or not customer service is adding value to the client experience before, during and after consuming a product or service. Sparking showrooms, glitzy adverts, slick branding are all positive ingredient of the sales function but customer service is the Achilles heel of many organizations. This is a masterclass for management to identify the merit and provide a cost effective level of customer service that sticks to the clients mind much more than the price!

• Customer Psychological frames
• Managing client
• Managing customer service staff
• Managing difficult clients
• Customer service and the law
• Managing out of control situations
• Customer service as a profit centre

Price for online booking EUR267 ex VAT