Innovaxin International Ltd

9th September 2010 13:30hrs – 17:30hrs

Facebook has 500million users of which 200millon are active on a daily basis! If it was a country it would be the fifth largest economy in the World!. Harnessing the social networking aspects of Facebook is crucial for the modern entrepreneur. This is the theme of this workshop designed for business people who want to use Facebook to their advantage.

This programme is designed for marketers operating in the Maltese or international market and contains Maltese market search data.

Social Networking and how to harness it for Marketing purposes

• Who are the people using Facebook? 

• Estimated Market Size on Facebook in Malta (new Survey details)

• Using Pages and Groups

• Computer analysis through Facebook

• How Facebooks Ads work

• Legal issues for Marketers using Facebook

Price for online booking EUR139.69 ex VAT

10th September 2010 13:30hrs – 17:30hrs

Credit culture has permeated business in all aspects of the cycle. Managing the credit given is crucial. The time it takes to recover a bad debt is long, arduous and if not managed well can be the death knell of any business.

This workshop is designed for veteran and novice credit controllers who want a better and more efficient outlook on the art and science of controlling credit given.

The programme has an entire module about debt collection

• Credit control strategy – implications on Cash flow, Sales and Business Development
• Knowing your client – Credit controller’s role in Sales, Business Development and Treasury Management
• Chasing your debtors – how to chase your debtors profitably
• Credit references – How to use a Credit Reference Agency
• Debt collection tactics

Price for online booking EUR139.69 ex VAT

14th September 2010 13:30hrs - 17:30hrs 

Display, merchandising, layouts, pricing, lighting, music, smells and stock levels are all salient features of the retailing experience. They are subtle yet strong messengers of what image and brand you are portraying. They also address impulsive buyers buying triggers and can differentiate between fulfilling needs and stimulation of impulsive buying. Can you afford to let the display at your place of business give the wrong impression? This is the workshop for anyone responsible from the retail experience.

• Non-Verbal Selling techniques in a B2C environment
• Merchandising Skills and Techniques
• Passive Selling in a Retail Environment
• Practical Session (using bring-along items by attendees)

Price for online booking EUR101.69 ex VAT

17th September 2010 13:30hrs - 17:30hrs 

The Libyan market is worth €150 billion annually. With a population which is 30% under the age of 14 years and centrally controlled economy Libyan business opportunities are several for the business people who decide to go for them in a professional way.

• Libyan economy, culture and social setup
• Review of the legal setup for foreigners
• The areas / segment of opportunities for foreigners
• Success stories

Price for online booking EUR139.69 ex VAT

22nd September 2010 13:30hrs - 17:30hrs

Managing difficult clients is an art, mission and profession all rolled in one stressful job. Clients can snap, be arrogant, vulgar, shout and threatening. How do you manage them? This workshop spells out the principles and best practices of managing this breed of clients who may have ulterior motives behind their anger or at times we may have got it wrong entirely.

• Customer Psychology
• Legal Aspects of Customer Service
• Customer Communication
• Understanding the Customer
• Managing difficult clients is an art, mission and profession.
• Clients can snap, be arrogant, vulgar, shout and threatening.
• How do you manage them?
• Handling difficult customers
• Transforming negative into positive experiences for clients

Price for online booking EUR101.69 ex VAT

23rd and 24th September 13:30hrs - 17:30hrs

Social media such as Facebook, Twitter, Myspace, TripAdvisor, eBay, YouTube and a number of other online social media sources can provide a cost effective communication, marketing and social persuasion tools to the modern marketeer both for marketeers who focus on the local or international scene. This programme is designed for the non-technical user who wants to understand how modern internet based marketing tools work in the local and international scene.

• Mapping Maltese/International  Social Media usage
• Analysing the social media communication arena
• Formulating an internet strategy
• Managing a social media campaign with limited resources
• Easy win solutions and SEO (search engine optimization)
• Creating content cost effectively - or for free

Price for online booking EUR260 ex VAT

28^th, 29^th and 30^th September 13:30hrs – 17:30hrs

This is a hand on approach towards managing people in SMEs and how to use motivation techniques in building a winning team using people and team building philosophy and group empowerment.

Attendees should be able to assimilate ways and means how they can achieve higher employee productivity, motivation and retention of the right team members.

• Formulating a People's Strategy
• Recruitment strategies and Interviewing Skills
• Delegating work, job descriptions and workflow design
• Planning and executing a Motivation Strategy for your team
• Empowerment dos and don’ts
• The People Profiling, Nurturing and Pruning Model
• Teambuilding - The Day to Day Model
• Staff Efficiency Maximisation
• Law, Directives, Legal Notices and Industrial Tribunal Notices

Price for online booking EUR296.61 ex VAT

1st October 2010 13:30hrs - 17:30hrs

This is the basic CSQM Certified standard programme spread over 4 contact hours. In this day and age having the right people who are skilled in customer management is critical. Your front of house people are your ambassadors. Make sure they know the right ways how to manage the client!

• Customer Communication
• Understanding the Customer needs
• Customer service etiquette
• Customer service in person, over the phone and e-mail
• Grooming (verbal and non-verbal) aspects of customer service

Price for online booking EUR101.69

5th, 6th, 7th October 2010 13:30hrs - 17:30hrs

This is an intensive SME management  programme for business people managing business with less then 15 employees. This all rounder  programme provides attendees with an in depth coverage of major areas relevant to SME management.

• Marketing and Sales Strategies for SME
• Business development for SMEs
• Customer Service for SMEs
• Managing a Small Team of Employees
• Recruitment of the star team
• Finance for SME options
• Understanding the Accounting side
• Taxation and VAT
• Succession planning
• Risk management

Price for online booking EUR296.61 ex VAT

8th October 2010 13:30hrs - 17:30hrs

Is part of sepcifc sales functions at times we need to call clients and make appoints. This is an art with an amount of psychological science that unless one masters will find annoying. How to transform gatekeepers into introducers and up your success rate overnight? This is the workshop for telesales persons who wantot o boost productivity overnight.

• Defining a call strategy (aim, role, goal model)
• Defining the message
• Deciding an action programme
• Transforming Objections into Opportunities

Price for online booking EUR101.69 ex VAT

12th, 13th and 14th October 13:30hrs - 17:30hrs

The Masterclass is aimed for project management practioners (managers, team leaders and supervisors) who have more than one project to manage at one go. The Masterclass is industry independent and in the past we had project managers form IT, retailing (furniture installations), civil engineering contractors, energy, hospitality trade, finance, insurance, healthcare and avaition services.

• Principles of Project Management
• Gantt Charts - Scheduling Projects with Dependent Stages and Risks
• Critical Path Analysis & PERT - Scheduling Complex Projects in Real Life Environments
• The Planning Cycle
• Stakeholder Analysis - Working Out Whose Support You Would Need
• Stakeholder Management - Communicating to Win Support for Your Projects
• Action Priority Matrix - Making the most of your opportunities through stakeholders' involvement
• Change management for Project Managers
• Critical Success Factors - Identifying the things that really matter for success and qualtify risk factors
• Project Management Communication with Stakeholders

Price for online booking EUR296.61 ex VAT

15th October 2010 13:30hrs - 17:30hrs 

Managing a store or warehouse is critical for any business. A significant amount of assets are locked in stock at any one time. Safety, security and efficiency are important criteria along with health and safety and organisation management of the store or warehouse. This is a workshop for stores and warehouse personnel to enable them to maximise the benefits for the warehouse management function and the employer's bottom line.

• Logistics and warehousing principles
•  Warehouse organization
• Warehouse administration
•  Warehouse management

Price for online booking EUR101.69 ex VAT

19th, 20th and 21st October 2010 13:30hrs - 17:30hrs

This is any serious sales persons’ Masterclass aimed at giving cutting edge techniques which are used by top sales persons. The unique feature of this Masterclass is the pragmatic approach.

Masterclass is base don Objection Selling Methodology ™ whereby the sales process is focused on solving client buying objections.

• Psychology of a buyer
• Building client rapport
• Understanding the client needs
• Manage the competition to your benefit
• Intelligent Follow ups
• Closing Techniques
• Self Motivation
• Managing failures for success
• Being a Star Salesperson

Price for online booking EUR296.61

22nd October 2010 13:30hrs - 17:30hrs 

Being a modern secretary, personal assistant or receptionist is the first voice, face and brand image a company portrays to clients, suppliers and associates. This workshop gives the basics skills to have a professional approach towards this important role, how to interact and enhance the efficiency of your principal and portray the right image.

• Answering the phone, e-mails and visitor’s requests
• Effective and efficient communication
• Time management
• Priorities management
• Business etiquette
• Grooming and voice control
• Managing difficult clients

Price for online booking EUR101.69 ex VAT