Malta Customer Service Skills for Employees Workshop (Servicing and Delivery)
Malta Customer Service Skills for Employee Workshop (Servicing and Delivery)
Programme is on the customer service delight concept specifically in the service and delivery sectors in a hands on practical fashion with various streams catering for several environments such as hospitality, beauty, medical, legal, accounting, financial, auto, IT, white and brown goods and other sectors on request.
People engaged in the customer service process specially delivering a product or service.
- Maximum 8 attendees
- 30 days of one to one support
- Programme director with at least a Masters Degree in the subject
- Convenient afternoon timings or in-house at any time
- Can be configured to address a number of professions and industry sectors
Understanding the basic tenet of customer delight via the communication model in a way to understanding the feelings, emotions, needs, desires and frustrations client meet in the buying process.
Engaging the Customer
Engaging the customer in an ethically correct and profitable way aiming to achieve referrals, recommendations and intensification of use of our services in a direct and indirect way.
Customer service Brand etiquette
How to understand and practice the Brand etiquette of your employer and deliver it to the exact needs of the client in a consistent and professional way.
Customer service in person, over the phone and e-mail
How to handle clients in order to deliver a service, diffuse situations from escalating and avoiding any issues to seep into negative social media sentiments of client frustrations.
Grooming (verbal and non-verbal) aspects of customer service
Aspects of personal grooming, presentation and selling of one's own character to the client in a pleasant atmosphere that inspires trust.